Help & Support - UniverS Bike Ride

Frequently Asked Questions

What is UniverS Bike Ride?

UniverS Bike Ride is a motorbike rental service that offers well-maintained bikes for hourly, daily, or long-term rentals at affordable rates.

How can I book a bike?

You can book directly through our website by filling out the booking form or contacting us via WhatsApp or call.

What documents are required to rent a bike?

You’ll need a valid driving license, Aadhaar card (or any government ID),

Is there any age limit for renting a bike?

Yes, the rider must be at least 18 years old and must hold a valid two-wheeler license.

How much is the security deposit?

The security deposit amount depends on the bike model. It will be refunded after you return the bike in good condition.

Do you provide helmets?

Yes! Every rental includes one helmet for local rides and two helmets for outstation or hill station rides, free of charge. We always recommend wearing a helmet for safety.

Are helmets sanitized?

Absolutely! All helmets are cleaned and sanitized before every rental to ensure safety and hygiene.

Can I cancel or reschedule my booking?

Yes, bookings can be rescheduled or canceled within a certain time frame. Please check our cancellation policy or contact us for assistance.

Do you offer pickup and drop-off services?

Yes, we provide pickup and drop-off services at your preferred location for an additional fee (based on distance).

What are your operating hours?

We’re open 24/7! You can contact our support team anytime.

Do you offer long-term or monthly rentals?

Yes, we provide daily, weekly, and monthly rental plans at discounted rates.

Can I take the bike for outstation trips?

Yes, our bikes are allowed for outstation rides. Please follow our safety and usage guidelines during your trip.

Do you provide luggage storage?

Yes! If you’re carrying extra luggage, you can safely keep the remaining bags at our office free of cost during your trip.

What payment methods do you accept?

We accept UPI, cash, and bank transfer payments for your convenience.

Can I get a mobile holder for navigation?

Of course! If you need one, we’ll fix a mobile holder on your bike for easier navigation.

Do you provide a helmet locker?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.Yes, on request we can fix a helmet locker for your convenience.

Is your office easily accessible?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.Yes! Our office is located in a well-connected area. You can easily reach us via bus, auto, Rapido, Ola, or Uber.

What happens if I return the bike late?

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.If you return the bike later than the scheduled time, a small hourly charge will apply. Please inform us in advance if you need extra time.

What should I do in case of a breakdown or puncture?

In case of a breakdown, call our support team immediately. We’ll assist you with on-road Assistances

Minor punctures can be repaired at nearby workshops, and we’ll reimburse the reasonable cost.

Do you provide fuel with the bike?

Do you provide fuel with the bike?Each bike comes with enough fuel to reach the nearest petrol station. After that, customers are responsible for refueling during their trip.